Quick answers for RootRecord Business Manager (Windows) and your rootrecord.info account used with online features.
Install & updates (Windows)
How do I install?
Use Install for Windows on our home page to open the Microsoft Store listing, or download the latest .exe from GitHub Releases.
Which should I use?
The Store is simplest for updates and a standard install path. The GitHub installer is for direct download when you prefer it.
Web account
How do I create an account?
Use Sign up on rootrecord.info. Manage your profile from Account.
What plans exist?
Free and paid tiers for online account features are described on Billing and in Terms. Desktop licensing may follow the same subscription where the product is configured that way.
Trials and renewals?
Trial and renewal rules for eligible plans are on Billing and in Terms. Recurring plans bill through Stripe until you cancel as described there.
RootRecord Business Manager (desktop)
Where is my data stored?
Your operational database file is stored locally on your computer (the app shows the path). Back it up like any important file; the app can run scheduled local backups.
Do I need an account?
No for core time, money, clients, inventory, and reports. A RootRecord account is used for subscription, sync, and optional secure online backup copy when you enable them.
Why do €œhours worked€ totals differ from a raw sum of rows?
Overlapping clock intervals are merged for unique clock coverage so you are not double-counted when two blocks share the same minutes.
Can I use the app offline?
Yes for core workflows. Sign-in, sync, and secure backup copy need connectivity when you use them.
What if my trial ends or payment is past due?
The app may switch to read-only until billing is current; use Billing on the web or in-app links to fix payment, then refresh status.
More help
Field help lives inside the app under About & Help †’ User guide. Policies: Contact · Terms · Privacy